Terms and Conditions

Welcome to MCCM – Medical Cosmetics. These Terms & Conditions govern the use of our website and the purchase of professional skincare and aesthetic products offered through our platform. By accessing this site or placing an order, you confirm that you agree to comply with the terms below. These conditions form a legally binding agreement between you and MCCM Medical Cosmetics.

For Professional Use and End Consumers

MCCM’s product offerings are intended for Licensed Aesthetic Professionals, Skincare Specialists, Medical Clinics, Medspas and general consumers. By purchasing, you certify that:
  • You are authorized to use or resell the products in accordance with local laws and regulations.
  • You understand the product indications, contraindications, and application protocols.
  • You accept full responsibility for the products’ professional use and client outcomes.

Ordering and Pricing

All product prices listed in Canadian dollars are subject to change without notice.
  • Prices include base product cost but exclude shipping fees, taxes, and local duties unless otherwise stated.
  • Orders are processed once payment is confirmed. MCCM reserves the right to cancel or refuse any order at our discretion.

Secure Payments

Payments are accepted via major credit/debit cards and authorized payment gateways.
  • Transactions are encrypted using industry-standard SSL technology.
  • MCCM does not store or retain your credit card information.
  • All payments must be completed before order dispatch. No credit terms apply unless expressly agreed in writing.

Shipping and Delivery

We ship to authorized regions using reputable couriers. Delivery timeframes vary by destination.
  • Shipping costs will be calculated at checkout.
  • Customers are responsible for providing accurate shipping details.
  • MCCM is not liable for delays due to customs, courier issues, or force majeure events.
  • The buyer is responsible for any applicable import duties, customs fees, or local taxes.

Product Liability and Usage

All MCCM products are formulated for professional and general use. You acknowledge and agree:
  • You are solely responsible for ensuring proper training in product use.
  • MCCM is not liable for adverse reactions, misuse, or off-label applications
  • We make no guarantees regarding treatment outcomes as they may vary by individual and condition.
Consult product packaging and official documentation for instructions and safety guidelines before use.

Intellectual Property

All content on this site, including logos, product descriptions, images, and branding, is the property of MCCM or its licensors and is protected under copyright, trademark, and other intellectual property laws. Unauthorized use, duplication, or distribution is strictly prohibited.

Privacy and Data Handling

MCCM respects your privacy. All data collected via the website is handled in accordance with our Privacy Policy. This includes:
  • Secure handling of personal and business data
  • Non-disclosure to third parties except authorized service providers
  • Compliance with applicable data protection regulations
You may access, update, or delete your personal information by contacting our support team.

Force Majeure

MCCM shall not be held liable for failure or delay in performing any obligation under these terms due to circumstances beyond our control. This includes but is not limited to:
  • Natural disasters, fire, or flood
  • Acts of war, terrorism, or civil unrest
  • Government restrictions or regulatory changes
  • Supplier or courier disruptions
In such cases, obligations may be suspended or modified until conditions allow fulfillment.

Amendments to Terms

MCCM reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page and are effective immediately upon publication. Continued use of our website and services constitutes acceptance of the revised terms.

Return Policy

Returns and Exchanges

Due to the nature of the products sold on Dr. Pen® Microneedling, we have a strict no-returns policy unless the products are faulty or damaged upon arrival. If you receive a defective or damaged product, please contact our customer service team for further assistance.

Damaged or Incorrect Products

If your order arrives damaged or incorrect:
  • Contact us within 7 days of receiving your package.
  • Submit photos and order information to support our assessment
  • We will offer a replacement, store credit, or refund upon confirmation.
We Are Here to Help — Reach Out Anytime.
For any questions or concerns regarding these Terms & Conditions, please contact:
Email: sales@drpenmicroneedling.ca
Shopping Cart

Start typing and press enter to search

Scroll to Top